Terms of Service
Last updated: October 15, 2025
Welcome to MediaCraft. These Terms of Service govern your use of our website and digital marketing services. By accessing our website or engaging our services, you agree to be bound by these terms.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.
Service Usage Terms
1. Acceptable Use Policy
When using our website and services, you agree to use them only for lawful purposes and in accordance with these Terms of Service. You must not use our services:
- In any way that violates applicable local, national, or international law or regulation
- To transmit or procure the sending of any advertising or promotional material without our prior written consent
- To impersonate or attempt to impersonate MediaCraft, our employees, other users, or any other person or entity
- To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the services
- In any way that could damage, disable, overburden, or impair our services or interfere with any other party's use
2. Permitted Uses
Our services are designed to help legitimate businesses improve their digital marketing presence. You may use our services to:
- Access information about our digital marketing services and expertise
- Submit inquiries through our contact forms for business purposes
- Engage our professional services under agreed contracts
- Receive marketing communications if you have opted in
- Access resources and content we make available to our clients
3. Prohibited Activities
The following activities are strictly prohibited when using our services:
- Using automated systems or software to extract data from our website (scraping)
- Attempting to gain unauthorized access to any portion of our website or systems
- Uploading viruses, malware, or any other malicious code
- Interfering with security-related features of our services
- Engaging in any form of harassment, abuse, or harmful conduct toward our staff or other users
- Using our services to promote illegal activities or content that violates third-party rights
4. Service Access Requirements
To access certain features of our services, you may need to provide accurate and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You must be at least eighteen years old to use our services. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into these terms.
5. Fair Usage Guidelines
We strive to provide consistent, high-quality service to all clients. To maintain this standard, we may implement fair usage policies that ensure equitable access to our resources. Excessive or abusive use of our services that negatively impacts other clients may result in temporary restrictions or service adjustments. We will communicate with you if we identify any usage patterns that require attention.
Account and Access Management
6. Account Creation and Requirements
When you engage our services, we may create an account or access portal for you. Account creation requirements include:
- Providing accurate, current, and complete information during registration
- Maintaining and promptly updating your account information to keep it accurate
- Using a valid business email address for business accounts
- Accepting responsibility for all activities conducted through your account
7. Account Security Responsibilities
You are responsible for safeguarding your account credentials and maintaining the security of your account. This includes using strong passwords, not sharing your login information with others, logging out when you finish using our services, and notifying us immediately of any unauthorized access or security breaches. We are not liable for any loss or damage arising from your failure to maintain account security.
8. Account Suspension and Termination
We reserve the right to suspend or terminate your account under the following circumstances:
- Violation of these Terms of Service or other applicable policies
- Fraudulent, abusive, or illegal activity
- Extended periods of account inactivity
- Non-payment of fees for services rendered
- At your request for account closure
Upon termination, your right to use our services will cease immediately. We will make reasonable efforts to notify you before suspension or termination unless immediate action is required for security or legal reasons.
9. Multiple Account Policies
Unless explicitly authorized, you may not create multiple accounts for the same business entity. Creating multiple accounts to circumvent restrictions, abuse our services, or gain unfair advantages is prohibited and may result in termination of all associated accounts.
Service Availability and Modifications
10. Service Uptime and Maintenance
We strive to maintain high availability of our services. However, our website and services may occasionally be unavailable due to scheduled maintenance, updates, or unforeseen technical issues. We will make reasonable efforts to minimize disruptions and provide advance notice of scheduled maintenance when possible. We do not guarantee uninterrupted access and are not liable for temporary unavailability.
11. Feature Availability
Specific features and services may vary depending on your service package, geographic location, or other factors. We reserve the right to add, modify, or discontinue features at our discretion. When we make significant changes to available features, we will notify affected clients with reasonable advance notice.
12. Geographic Restrictions
While our services are primarily focused on Cyprus and the surrounding region, we may provide services to clients in other locations. However, certain features or services may not be available in all geographic areas due to legal, regulatory, or practical considerations. We will communicate any geographic limitations that may affect your use of our services.
13. Service Modifications and Updates
We continuously work to improve our services and may modify, update, or enhance them over time. These changes may include updates to features, functionality, interface design, or underlying technology. Material changes that significantly affect your use of our services will be communicated to you in advance. Your continued use of our services after such modifications constitutes acceptance of the changes.
Intellectual Property Rights
14. Content Ownership
All content on our website, including text, graphics, logos, images, videos, software, and other materials, is owned by MediaCraft or our licensors and is protected by copyright, trademark, and other intellectual property laws. This content may not be copied, reproduced, distributed, or used without our express written permission.
15. User-Generated Content Rights
When you provide content to us through forms, communications, or as part of our service delivery, you grant us certain rights:
- You retain ownership of any content you provide to us
- You grant us a non-exclusive license to use your content for service delivery purposes
- You represent that you have the right to provide such content and grant us this license
- You agree that any feedback or suggestions you provide may be used by us without compensation
16. License Grants
Subject to your compliance with these Terms of Service, we grant you a limited, non-exclusive, non-transferable license to access and use our services for their intended purpose. This license does not include the right to use our content for commercial purposes, modify or create derivative works, reverse engineer our technology, or remove copyright or proprietary notices.
17. Copyright and Trademark Notices
MediaCraft and associated logos are trademarks of MediaCraft. All other trademarks, service marks, and trade names referenced on our website are the property of their respective owners. Use of any trademarks without express written permission is strictly prohibited.
Payment Terms and Fees
18. Service Fees
Fees for our services are outlined in service agreements or proposals provided to you. All fees are quoted in Euros unless otherwise specified. Prices may be subject to change with reasonable notice. Any price changes will not affect existing service contracts unless mutually agreed upon.
19. Payment Terms
Payment terms will be specified in your service agreement. Generally, services require payment according to agreed schedules, which may include upfront deposits, milestone payments, or recurring subscriptions. Late payments may incur interest charges or result in service suspension. You are responsible for all applicable taxes, duties, and fees related to your purchases.
20. Refund Policy
Our refund policy is detailed in individual service agreements. Generally, deposits and fees for completed work are non-refundable. In cases where services have not yet been delivered, we will work with you to find a fair resolution. Any disputes regarding fees or refunds should be communicated to us promptly.
Disclaimers and Limitation of Liability
Important Notice
The following sections contain important limitations on our liability. Please read them carefully.
21. Service Warranty Disclaimer
Our services are provided on an "as is" and "as available" basis. While we strive for excellence, we make no warranties or representations about the accuracy, reliability, or completeness of our services. We do not guarantee specific results from our marketing services, as outcomes depend on numerous factors beyond our control.
22. Limitation of Liability
To the maximum extent permitted by law, MediaCraft shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services. This includes loss of profits, revenue, data, or business opportunities. Our total liability for any claims related to our services is limited to the amount you paid us in the twelve months preceding the claim.
23. Third-Party Services
Our services may integrate with or rely on third-party platforms and services. We are not responsible for the availability, accuracy, or performance of these third-party services. Your use of third-party services is subject to their respective terms and conditions.
Legal Provisions
24. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Cyprus. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Cyprus.
25. Dispute Resolution
In the event of any dispute, we encourage you to contact us first to seek an amicable resolution. If we cannot resolve the matter informally, disputes will be resolved through the courts of Cyprus. Both parties agree to make good faith efforts to resolve disputes efficiently and professionally.
26. Severability
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
27. Terms Modification Policy
We may update these Terms of Service from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the modified terms.
28. Entire Agreement
These Terms of Service, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and MediaCraft regarding your use of our services. These terms supersede any prior agreements or understandings.
Questions About Our Terms?
If you have any questions about these Terms of Service or need clarification on any point, please contact us.
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