Privacy Policy

Last updated: October 15, 2025

At MediaCraft, we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website and services.

We believe in transparency and want you to understand exactly how your data is handled. If you have any questions about this policy or our practices, please don't hesitate to reach out to us.

What Personal Data We Collect

Information You Provide Directly

When you interact with our website or use our services, you may choose to provide us with certain personal information, including:

  • Contact information such as your name, email address, phone number, and business address
  • Business information including company name, industry, and business needs
  • Communication preferences and marketing interests
  • Any information you include in messages, inquiries, or feedback you send to us
  • Payment information when you purchase our services (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

  • Device information including IP address, browser type, operating system, and device identifiers
  • Usage data such as pages visited, time spent on pages, links clicked, and navigation paths
  • Referral sources showing how you arrived at our website
  • Location data based on your IP address (country and city level)
  • Cookie data and preferences (see our Cookie Policy for details)

Legal Basis for Data Processing

We process your personal data based on the following legal grounds: your consent when you provide information through forms or accept cookies, contractual necessity when providing services you've requested, legitimate interests in improving our services and marketing, and legal obligations to comply with applicable laws and regulations.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Contact information from inquiries is kept for three years, client data during the service relationship plus seven years for legal compliance, analytics data is anonymized after eighteen months, and marketing data until you withdraw consent or for three years of inactivity.

How We Use Your Personal Data

Service Delivery and Communication

We use your information to provide the digital marketing services you request, respond to your inquiries and support requests, send service-related notifications and updates, process transactions and manage billing, and communicate about your projects and campaigns.

Website Improvement and Analytics

Your data helps us understand how visitors use our website, identify areas for improvement in user experience, analyze website performance and troubleshoot technical issues, test new features and optimize existing functionality, and understand which content and services are most valuable to our audience.

Marketing and Business Development

With your consent, we may use your information to send marketing communications about our services, share relevant industry insights and educational content, invite you to webinars or events, conduct market research and gather feedback, and personalize your experience with content tailored to your interests.

Data Sharing with Third Parties

We do not sell your personal data. We may share your information with service providers who help us operate our business including hosting providers, email service providers, analytics platforms, and payment processors. These partners are contractually bound to protect your data and use it only for the purposes we specify. We may also share data when required by law or to protect our legal rights.

How We Protect Your Data

Encryption and Security

We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. All sensitive information is encrypted both in transit and at rest.

Access Controls

Access to personal data is restricted to authorized personnel only, based on job responsibilities. We use multi-factor authentication and regular access reviews.

Regular Monitoring

We continuously monitor our systems for potential security vulnerabilities and unauthorized access attempts. Security audits are conducted regularly.

Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by law.

While we implement robust security measures, no method of transmission over the internet is completely secure. We continuously update our security practices to maintain the highest level of protection for your data.

Your Privacy Rights

Under data protection laws including GDPR, you have important rights regarding your personal data. We are committed to facilitating the exercise of these rights.

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a clear, structured format within 30 days of your request.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it promptly.

Right to Erasure

Also known as the "right to be forgotten," you can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit that data to another service provider where technically feasible.

Right to Object

You can object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests.

Right to Restrict Processing

In certain circumstances, you have the right to request that we temporarily restrict how we use your personal data while we verify its accuracy or assess your objection.

Right to Withdraw Consent

Where we process your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within one month and provide clear information about the action we have taken.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data
  • Opt out of marketing communications by clicking the unsubscribe link in any email we send

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and confirm when your data has been removed from our systems.

You can continue to browse our website and access publicly available information without accepting cookies or providing personal information. Your choice to opt out will not affect your ability to view our content.

International Data Transfers

Your personal data is primarily stored on servers located within the European Union. However, some of our service providers may process data outside the EU. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission, adequacy decisions recognizing equivalent data protection standards, and binding corporate rules for transfers within multinational organizations.

We only work with service providers who demonstrate strong commitments to data protection and comply with applicable privacy regulations.

Children's Privacy

Our services are directed at businesses and are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Parents and guardians who believe their child has provided us with personal information should contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will notify you by posting a prominent notice on our website or by sending you an email if we have your contact information.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The "Last updated" date at the top of this page indicates when the policy was last revised.

Questions About Your Privacy?

If you have any questions about this Privacy Policy, how we handle your personal data, or would like to exercise your privacy rights, please contact us.

Contact Us

MediaCraft Digital Marketing

15 Spyrou Kyprianou Avenue

4001 Limassol, Cyprus

Email: info@domain.com